do you guys do repairs?
We do repairs to the jewelry we have made and sold, at times we are able to repair items that we did not sell or make. If you have a repair to your fine jewelry that is gold, platinum, palladium, and sometimes silver we will be happy to take a look at it and give you an estimate.
All repairs performed on diamonds and or gemstones that we did not sell are performed at no risk to us. We have 10 years of bench work to our credit and many other retail jewelers ask for our assistance in their repairs. Most repairs are performed in our shop right on site.
do you guys do appraisals?
We offer appraisals for insurance with the items that we sell upon request. We do not offer appraisals for items that we did not acquire and sell. If you would like information on insurance appraisals on jewelry you already own please contact us and we may be able to help point you towards someone in your area. When considering insurance appraisals it is important to find someone who does not buy or sell jewelry so that you can have an independent view on your item.
will you guys set a diamond that I bought on the internet?
We will set diamonds purchased from legitimate internet sellers. We set these diamonds as long as you assume the risk (which is minimal). When we create a custom piece for your loose diamond we set the stone at no additional charge. If you would like a diamond set into a setting that you have purchased elsewhere we need to see both to give you an estimate of price.
where do you get your diamonds?
Our diamonds have come from Canada, Australia, Russia, and Africa. More often than not we broker diamonds for our clients (which is the best way to get excellent advice and value) from sources we have worked with for years and in some cases decades read more here about our stance on African diamonds
how long does it take to make a custom piece?
Generally speaking from start to finish a custom piece takes us about 1 month to complete. Our process is very thorough in trying to allow you to know what your finished piece will look like before you pick it up. We do this with virtual pictures and a scale model that allows you to envision the final piece . If you are in need of something faster than this we are open minded and willing to help if we can.
do you offer any sort of warranty on your custom work?
