stone loss warranty

Should your stone fall out of your ring we will pay the insurance deductible up to $500.00 as long as the piece is insured under a homeowners, renters or individual jewelry insurance policy. You must have the jewelry insured.   Any evidence of trauma that would result in the stone being knocked out of the ring would void this warranty and become wholly an insurance replacement.

In order to qualify for the stone loss warranty, you agree to have your stone checked by us, for tightness and wear, at least once every 6 months. You must also have any needed maintenance done at that time. You will be responsible for re-tipping and metal build-up after the first year. We will tighten any stone set by us at no charge for the life of the ring. We warranty all of our workmanship and will repair any defect caused by us at no charge indefinitely. We will not, however, be responsible for any amount, in any case, unless the mounting has been inspected and signed off in the last 6 months and the warranty form has been filled out. We do not pay for shipping or shipping insurance of items to be checked and worked on. This fee is to be taken care of by the owner/shipper of the jewelry.

Cleaning and polishing are always free of charge.

We are happy to rhodium plate any mounting that we have made once a year at no charge.

If you miss an inspection, the warranty will be reinstated after the next inspection.

We will “sign off” on your warranty if the mounting and stones are in good shape, or after any needed repairs are done. If you have work done elsewhere, and it is not done correctly, we will not be liable for stone loss.

We promise to always make a good faith effort to fairly and honestly deal with all issues regarding this warranty.